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Troubleshooting Progress

95% Complete

STEP 1 of 9:
Reboot computer.

STEP 2 of 9:
Verify account is active.

STEP 3 of 9:
Specify type of problem.

STEP 4 of 9:
Check phone wiring.

STEP 5 of 9:
Check your password and login-ID.

STEP 6 of 9:
Check the phone number.

STEP 7 of 9:
Check your dialing rules.

STEP 8 of 9:
Check your modem hardware.

STEP 9 of 9:
Please call for additional support.


You can use this progress menu to travel to a previous step in the troubleshooting process.

To move forward, answer the question at the bottom of each page.

Step 9: Call for Technical Support.

Based on your feedback, the Hubris Communications Connection Troubleshooting Wizard was unable to help you fix the connection problem you are having.

We greatly value having you as our customer, and we want to do whatever we can to get you connected. At this point, we recommend you call our technical support number to receive one-on-one assistance:

Call Hubris Communications Technical Support
Toll Free: 866-267-4638

Thank you for taking the time to use the Connection Troubleshooting Wizard. Please call us so we can continue the troubleshooting steps to help you get connected.

What do you want to do now?

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Start Over.

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Click here to return to the Connection Support Center on the Hubris Communications support website. (Requires an active Internet connection.)

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