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DNS Configuration for DSL Customers

To properly configure your DNS settings, follow the steps below for your specific operating system.

Windows XP

  1. Open the network connections folder. The instructions differ between Windows 2000 and XP:
    • For Windows 2000:
      1. Click the "Start" menu.
      2. Choose "Settings."
      3. Choose "Network and Dialup Connections." A new window should appear.
    • For Windows XP:
      1. Open "My Computer."
      2. In the left-hand column of the "My Computer" window, click "My Network Places."
      3. A new window appears. In the left-hand column, click "View Network Connections."
  2. Now look for an icon which represents your DSL (LAN) connection or your wireless network connection. Right-click that icon and choose "Properties" from the menu that appears.
  3. A new window appears. At the top, click the tab labeled "Networking."
  4. In the middle of this window, you will see a large white box. Within this box, look for the protocol labeled "Internet Protocol (TCP/IP)." Click it one time, then hit the button labeled "Properties."
  5. A new window appears. In this window, the following options must be set correctly:
    • Obtain an IP address automatically.
      Set this to "Obtain an IP address automatically" if you have a dialup or a DSL account. Only Business and Professional DSL accounts have assigned IP addresses.
    • Obtain DNS server address automatically.
      Set this to "Obtain DNS server address automatically." If you have any other setting enabled for this option, please disable it by clicking "Obtain DNS server address automatically."

Macintosh 9

  1. Click the Apple menu.
  2. Choose "Control Panels."
  3. From the menu or window that appears, choose "TCP/IP."
  4. A new window appears. At the top of the window, set the option labeled "Connect Via" to "Ethernet" (or "wireless" or "Airport," whichever option matches the type of Internet connection you are configuring.)
  5. Set the option labeled "Configure" to "Using DHCP Server."
  6. In this window, there are also two large white boxes near the bottom. If there is any information in these boxes, delete it. It is important that these boxes be left blank.
  7. In OS 7 and 8, the DNS numbers must be specified in the TCP/IP Control Panel. For most of our customers, the correct settings are:

      207.178.96.2
      207.178.96.3

You will need to enter these two sets of numbers in order for your Internet connection to work properly. Follow these directions:

  1. Click Inside the large white box labeled "Name Server Addr."
  2. Type the first string of numbers.
  3. Press ENTER on your keyboard.
  4. Type the second string of numbers.
  5. Close the TCP/IP Control Panel. Be sure to select "Yes" when asked to save changes.

Macintosh OS X

  1. Click the Apple menu.
  2. Choose "System Preferences...."
  3. In the window that appears, click the "Network" icon.
  4. A new window appears. The "TCP/IP" tab should already be selected. Set the option labeled "Show" to Built-in Ethernet (or "wireless" or "Airport," whichever option matches the type of Internet connection you are configuring.)
  5. Set the option labeled "Configure" to "Using DHCP."
  6. In this window, there are also two large white boxes on the right. If there is any information in these boxes, delete it. It is important that these boxes be left blank.
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