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Troubleshooting Progress

55% Complete

STEP 1 of 9:
Reboot computer.

STEP 2 of 9:
Verify account is active.

STEP 3 of 9:
Specify type of problem.

STEP 4 of 9:
Check phone wiring.

STEP 5 of 9:
Check your password and login-ID.


You can use this progress menu to travel to a previous step in the troubleshooting process.

To move forward, answer the question at the bottom of each page.

Step 5: Check your password and login-ID.

If you do not enter the password and login-ID correctly, you will not be able to log into the service. Passwords and login-IDs are case-sensitive. That means you must enter them with correct capitalization.

The Hubris Communications installation software will configure your login-ID properly based on your location. However, if you did not use the CD-ROM to configure your computer, you may need to double-check your login-ID to make sure it is correct.

 

Which statement applies best to your situation?

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My password or login-ID might be incorrect. Help me fix this problem.

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My password and login-ID are correct. Something else is wrong.

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