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Troubleshooting Progress

44% Complete

STEP 1 of 9:
Reboot computer.

STEP 2 of 9:
Verify account is active.

STEP 3 of 9:
Specify type of problem.

STEP 4 of 9:
Check phone wiring.

You can use this progress menu to travel to a previous step in the troubleshooting process.

To move forward, answer the question at the bottom of each page.

Step 4: Check your phone and modem wiring.

Your computer won't be able to connect to the Internet if your phone line is not connected properly to your computer's modem.

If wiring is a problem, your computer will probably give you an error message similar to these:

  • Unable to establish a connection.
  • There was no dial tone.

Which statement applies best to your situation?


My wiring might be wrong. Help me fix this problem.


My wiring is OK. Something else is wrong.

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