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The Solution: Test Modem Hardware

Instructions for testing your modem hardware vary according to the operating system you are using. Follow the appropriate set of directions below:

Windows 95, 98, ME

  1. Click the "Start" menu.
  2. Choose "Control Panel."
  3. In the window or menu that appears, choose "Modems."
  4. The "Modem Control Panel" should appear. You will see the name of your modem listed in the large white box. Near the top of the window, click the tab labeled "Diagnostics."
  5. Your modem will be listed along with the "COM" port your computer has assigned it to. Click the COM port to highlight it, then click the button labeled "More Info..."
  6. After a few seconds, a new window should appear.
    • If the "More Info" command was successful, you will see a large white box filled with information.
    • If the "More Info" command was not successful, you will receive an error message.
  7. Was the "More Info" command successful?
    • Yes. Your modem is probably working fine, and your connection problem is unlikely caused by a hardware issue.
    • No. Your computer cannot communicate with your modem. We may be able to help you with this problem over the phone. For further assistance, click HERE to skip to Step 9.

Windows 2000, XP

  1. Make sure you are logged into an account which has "administrator" privileges.
  2. Click the "Start" menu and choose "Control Panel."
  3. In the window or menu that appears, choose "Phone and Modem Options."
  4. In the window that appears, click the tab labeled "Modems."
  5. Your modem will be listed along with the "COM" port your computer has assigned it to. Click the button labeled "Properties."
  6. A new window will appear. Click the tab labeled "Diagnostics."
  7. Click the button labeled "Query Modem." After a few seconds, the results should be displayed.
    • If the "Query Modem" command was successful, the box will be filled with information.
    • If the "Query Modem" command was not successful, you will receive an error message.
  8. Was the "Query Modem" command successful?
    • Yes. Your modem is probably working fine, and your connection problem is unlikely caused by a hardware issue.
    • No. Your computer cannot communicate with your modem. We may be able to help you with this problem over the phone. To contact Hubris Communications for help with this modem problem, click HERE to skip to Step 8.

Macintosh Operating Systems

The Macintosh operating system does not include a simple point-and-click method for testing the modem hardware. Refer to your computer's documentation for assistance with modem hardware troubleshooting.

What to Do If You Detect a Problem

If after testing the modem you believe there is problem, you can try the following steps:

  • For new computers with factory-installed modems:
    Contact the computer manufacturer for assistance. You may also find hardware troubleshooting information in your computer's documentation.
  • If you installed the modem yourself:
    Try reinstalling it, using the latest drivers available from the manufacturer. Also, try installing the modem into a different slot in the computer. Refer to the documentation which came with the modem for additional troubleshooting instructions.
  • If you are unable to obtain assistance:
    We may be able to help. To contact Hubris Communications for help with this modem problem, click HERE to skip to Step 9.

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