Passwords must be typed correctly in order to log into the system successfully. Try retyping your password. Read these tips to insure you are typing your password correctly.
A common mistake people make when entering login-IDs and passwords is to leave the CAPS-LOCK key on. In most cases, you should always leave CAPS-LOCK turned off.
What happens if you try to enter a password and the CAPS-LOCK key is left on? As an example, suppose the password you wish to enter is:
If CAPS-LOCK is on and you try to type this text, the result is:
See how the capitalization is all wrong? Since passwords and login-IDs are case-sensitive, the system will reject the second password because it doesn't exactly match the actual password on file.
Passwords issued by us usually contain a combination of letters, numbers, and symbols. Here are some common mistakes people make when entering these complex passwords:
Use this test box to type in your password. Instead of showing asterisks (*), you will be able to see the characters as you type them.
Your login-ID must be typed correctly in order to log into the system successfully. Follow these tips to insure your login-ID is typed correctly.
The software automatically configures your login-ID based on your location. You should not alter the default settings.
Kansas Customers in Wichita, Newton, Garden City, and Dodge City:
Your login-ID is simply the first part of your email address. Type it in all lower case letters. Do not type the @-symbol or the domain name.
Customers in All Other Kansas and US Cities:
Your login-ID is a combination of the first part of your email address and the phrase "@ksip.com." For example, if your email address is "email@example.com," your login-ID is "firstname.lastname@example.org."
NOTE: Though you are typing what appears to be an email address, do not confuse it with your actual email address. They are not necessarily the same.
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