Questions/Comments? We're here to help: (866) 267-4638

Dialup Support

Troubleshooting Progress

66% Complete

STEP 1 of 9:
Reboot computer.

STEP 2 of 9:
Verify account is active.

STEP 3 of 9:
Specify type of problem.

STEP 4 of 9:
Check your phone wiring.

STEP 5 of 9:
Check for temporary problems with line condition.

STEP 6 of 9:
Check for line noise.

You can use this progress menu to travel to a previous step in the troubleshooting process.

To move forward, answer the question at the bottom of each page.

Step 6: Check for line noise.

As mentioned in step 4, the "plain old telephone system" (POTS) is quite robust. Voice communication rarely fails unless the phone line is cut altogether. However, modem communications are very sensitive to the quality of the physical connection. The strength and stability of the phone signal can vary greatly from one location to another.

Line noise refers to audible and inaudible interference on a phone line. If you are having problems with line noise, you may experience one or more of the following:

  • You are able to connect to the Internet, but your connection drops after a short period of time.
  • You can hear clicks, pops, buzzing, or static on the phone line during a regular phone call.
  • You can hear another phone conversation in the background (cross-talk) during a regular phone call.


Which statement applies best to your situation?


My phone line might have noise. Help me fix this problem.


There is no line noise on my phone line. Something else is wrong.

Back to Top