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Troubleshooting Progress

44% Complete

STEP 1 of 9:
Reboot computer.

STEP 2 of 9:
Verify account is active.

STEP 3 of 9:
Specify type of problem.

STEP 4 of 9:
Check your phone wiring.


You can use this progress menu to travel to a previous step in the troubleshooting process.

To move forward, answer the question at the bottom of each page.

Step 4: Check your phone and modem wiring.

Your computer won't be able to maintain a connection to the Internet if your phone line is not connected properly to your computer's modem. Loose connections and "daisy-chaining" can cause signal degradation and dropped connections.

Which statement applies best to your situation?

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My wiring might be wrong. Help me fix this problem.

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My wiring is OK. Something else is wrong.

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