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Troubleshooting Progress

100% Complete

STEP 1 of 7:
Reboot computer.

STEP 2 of 7:
Verify account is active.

STEP 3 of 7:
Verify account is active.

You can use this progress menu to travel to a previous step in the troubleshooting process.

To move forward, answer the question at the bottom of each page.

The Solution: Account Assistance

Thank you for using the troubleshooter to isolate and fix your connection issue. Based on your feedback, you should try the following:

If You Just Signed Up for an Account:

Please wait at least 30 minutes before trying to connect. If you are still having trouble connecting after 30 minutes, run the troubleshooter again to see other strategies for solving the problem.

IF Your Account Is Not Current:

You can call our customer service representatives during support hours to check your account status and to arrange for payment and reactivation. Just give us a call and we will gladly assist you.

Call Hubris Communications Customer Service
Toll Free: 866-267-4638

Support Hours:

  • 8:00 am - 8:00 pm Monday - Thursday
  • 8:00 am - 5:30 pm Monday - Friday
  • 10:00 am - 3:00 pm Saturday


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